Exceeding the customer's expectations

• To ensure quality results, and correct investment, we work closely with customers to understand the purpose of the training, the needs it meets and the goals it will achieve. We clarify this to ensure we are all in agreement regarding the framework
• Prior to a workshop, w e ask participant s to complete a pre-course questionnaire. This enables us to maximise the relevance of the content to their individual needs to ensure quality for them.
• After the training, we evaluate the event thoroughly and provide the participant and purchaser with a trainer report. This includes what results have been ach ie ved and recommendations for next steps.
• We strive to maintain a constant dialogue with our customers to make sure that we are delivering relevant training with the quality that they demand.
• Key staff regularly attend competence development courses and branch conferences such as the ASTD (American Society for Training and Development),  and SIETAR (Society for Intercultural Training, Education and Research) conferences to keep astride of the latest developments in our branch
• We maintain contact with our licensing bodies in our communication areas to ensure we have the latest research to incorporate into our training (eg The Project on Negotiations at Harvard University, USA, THT Cultural Training and Research in Holland, Coghill and Beery  Intercultural Profiling in the UK, Cambridge University for Professional English, Lore Associates for Proposal Skills in the USA and Interaction Associates USA for Meetings and Facilitation)